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Getting Help

If you encounter issues or have questions, you can:

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Common Issues

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Asimov does not find relevant information

  • Check data source connections: Ensure your repositories and integrations are properly connected in Settings > Data Sources
  • Verify permissions: Make sure Asimov has access to the repositories and channels you are asking about
  • Be specific in your queries: Include relevant context and avoid ambiguous terms

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Responses seem outdated

  • Check sync status: Review the last sync time for your data sources in Settings > Data Sources
  • Recent changes: New commits and conversations may take a few minutes to be indexed

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Integration problems

  • GitHub: Verify repository permissions and that the integration is active
  • Teams chat: Check that the bot has been added to relevant channels

If these steps do not resolve your issue, please contact our support team with specific details about what you are experiencing.