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Common Issues
Asimov does not find relevant information
Responses seem outdated
Integration problems
Troubleshooting
Getting Help
If you encounter issues or have questions, you can:
Submit a support request
:
Contact our support team
Email us directly
:
support@reflection.ai
Common Issues
Asimov does not find relevant information
Check data source connections
: Ensure your repositories and integrations are properly connected in
Settings > Data Sources
Verify permissions
: Make sure Asimov has access to the repositories and channels you are asking about
Be specific in your queries
: Include relevant context and avoid ambiguous terms
Responses seem outdated
Check sync status
: Review the last sync time for your data sources in
Settings > Data Sources
Recent changes
: New commits and conversations may take a few minutes to be indexed
Integration problems
GitHub
: Verify repository permissions and that the integration is active
Teams chat
: Check that the bot has been added to relevant channels
If these steps do not resolve your issue, please contact our support team with specific details about what you are experiencing.
Security & privacy practices
Glossary
Assistant
Responses are generated using AI and may contain mistakes.